Terms and Conditions

Please read these carefully to make sure you understand everything.

Definitions

In these Membership Terms:

  • “Member”: means an individual who has been accepted as a member of The Soul Lounge and has started submitting payments.
  • “Alexia Rock”: means the owner of the membership site and the individual with the right to seek legal action if a member breaches any of these Terms and Conditions.
  • “Us”: Alexia Rock and the other individuals (her team members) working alongside her to serve The Soul Lounge community.

 

Membership Obligations

  1. When you apply to join The Soul Lounge, you’re not automatically accepted, even though you are required to pay the membership fee for the first month upon application. In the case your application is rejected, your membership fee will be fully refunded.
  2. The Soul Lounge requires a minimum 6-month commitment for the Monthly Membership plan and the Six Monthly Membership plan, and a 12 month minimum commitment or the Annual Membership plan.
  3. If you decide to cancel your Monthly, Six Monthly, Annual or VIP membership (VIP subject to the additional terms at clause 4) after the minimum term has passed, you need to do so with a written notice sent to alexia@alexiarock.com a minimum 7 days before your next payment date. Canceling your membership from your account does not mean you will stop being charged. Following a cancellation notice, we will cancel your membership on the date when your next recurring payment would have been made at which point your access to any membership content, resources, community area or group chat will be revoked.
  4. VIP Members must commit to a minimum period of three months at VIP level membership. Following expiry of the three month period, Alexia shall review the VIP commitment and shall have the right to (i) continue with the VIP member on the same plan and at the same price for another three month period or (ii) increase the ongoing monthly VIP member price, in which case the VIP member can choose to continue as a VIP or change their plan to monthly, six monthly or Annual. Where a VIP becomes a Monthly member, there will be a minimum three month commitment. It should be noted that for ALL members there is a minimum commitment of six months, so should the VIP membership not continue as VIP after the initial three month period, and the VIP member does not choose the six monthly or annual plan, that VIP members membership will automatically be changed to the monthly plan with a new minimum commitment of three months – this shall ensure that all VIP members complete the general minimum commitment of six months.
  5. For the avoidance of any doubt, should you cancel your membership before the relevant minimum commitment period for each plan, you shall not be entitled to receive a refund or proportional refund of your membership fee.
  6. Upon each renewal date, your membership minimum commitment shall renew for the relevant duration of each plan – one months, six months, or 12 months.
  7. We have a 14-day money-back guarantee, afterward, no refunds can be given on membership fees that have already been paid – whether they have been paid monthly, six monthly or yearly. This does not apply to you if you conduct yourself in a way that goes against these terms and conditions (e.g. insulting behaviour to Alexia Rock or any of the other members in a private, semi-private or public space; if you create a toxic or unsafe atmosphere or environment, act in any way that Alexia sees as unfit for a Soul Lounge member) within your first 14 days. In this scenario you are not entitled to a refund of your membership fee even if you’re within the 14-day money-back guarantee.
  8. If you are removed from the membership by Alexia Rock (the owner) for a legitimate reason (see below) before your membership has officially expired, you are not entitled to a refund on any membership fees that have been paid for this duration. Legitimate reasons include:
  • publicly speaking negatively about the community, Alexia Rock or any of the members;
  • any fraudulent activity such as illegal online/offline activities, fraudulent chargebacks (on any products/services by Alexia Rock or other business owners) or similar;
  • participating in any online or offline scams;
  • creating a negative environment inside the community (e.g. fighting with people, insulting people, creating arguments)
  • breaching any of these terms and conditions.

 

Alexia’s decision as to what is unreasonable behaviour in this respect is final.

 

Rules of Conduct

  1. Members shall at all times act with integrity and avoid conflicts of interest and avoid any actions or situations that are inconsistent with the Terms and Conditions written on this page.
  2. Members shall at all times be mindful of their attitude and behavior towards other members. Discrimination, insults, and violent behavior of any kind will not be tolerated and will result in termination of your membership. We reserve the right to share not only testimonials publicly, but also any activity that can be deemed as fraudulent, to warn other people.

 

Rules of Use and Intellectual Property Rights

  1. Our Membership Area consists of a variety of video training, PDFs, and recordings. By entering the area through your paid membership, you agree that all the content inside is solely meant for your personal use and you do not have any rights to download it, share it, transfer it or reproduce it unless you have Alexia Rock’s prior written consent. This includes all content from the Facebook group (The Soul Lounge Private Members club), any of our Discord channels and the membership site. You are forbidden from screenshotting anything from any of the places and sharing it anywhere else, as well as sharing your password with other people so they can log in.
  2. We do not accept content that is likely to offend our members and, therefore, we reserve our right to remove it.
  3. You are responsible for each and every access or use of the membership site that occurs in conjunction with use of your username and password.
  4. Use of your username and password is conclusive evidence that you have accessed the Membership area of the sites.
  5. You must keep your username and password confidential.
  6. You must not allow any third party to access the site using your username and password and take advantage of the site on your behalf by viewing any of the content.

 

Application process

  1. Submitting an application to become a Member does not guarantee you an acceptance. We have certain criteria that you need to meet in order to be accepted.
  2. If accepted, your access to the membership site will be granted as soon as you receive your acceptance email. Access to the Facebook group and any other community areas will be given over the following 7 days.

 

Payments

  1. Payments can be made via Stripe and will continue to occur on a monthly basis (for monthly members and VIP Members) a six monthly basis (for six monthly members) and Annually (for Annual Members) unless you choose to upgrade your membership plan at any time, in which case payments shall revert to the recurring timing associated with the upgraded membership option.
  2. Should there be an issue with your payments and you are unable to make them, we reserve the right to suspend your access to all of the membership resources until you have submitted all outstanding fees. Not being able to pay outstanding monthly fees prior to the end of the 6-month commitment does not mean you can simply stop paying. The membership fees will be cleared in a timeframe agreed upon by you and Alexia Rock, until you cover all the necessary payments. After this is done, it will be agreed by the same parties whether you can keep your membership or not. Interest may occur for late payments.
  3. Your membership fee will remain the same throughout your membership unless you decide to upgrade or downgrade it to another membership plan.

Indemnity

  1. If a member is found to be in breach of any of these terms and conditions and / or membership rules, he/she agrees to keep us indemnified of all losses, expenses, damages, and costs incurred by us in respect of any misleading statements, and/or acts, and/or omissions that may be carried by him/her against us.
  2. If a member does not get the desired results as part of the membership, he/she agrees to not pursue any legal action against Alexia Rock or any other member of the membership community. We cannot be held responsible for whether members choose to implement our teachings and advice, and for whether they implement them in the right way.

 

Confidentiality

  1. All members agree to keep any and all Confidential information obtained about any of the other members or Alexia Rock confidential. “Confidential information” relates to any information concerning the business, finances, or affairs of the other members which is not in the public domain. This clause shall survive termination of a Member’s membership plan.

 

General

  1. Any party that has a signed or confirmed agreement will be eligible to be reliant on these terms as caught under the Contracts (Rights of Third Parties) Act 1999.
  2. An agreement is confirmed by finalising the application process and submitting the first monthly payment, as the agreement can be viewed from the application.
  3. These Terms and Conditions shall constitute the entire agreement between you and Alexia Rock and shall supersede all prior engagements, written or oral, relating to the subject matter.
  4. Should any of these terms come into dispute, they shall be interpreted under the context of English Law.
  5. We reserve the right to choose to use the Courts of England and Wales to govern any disputes that may arise, however dependent on the domicile of a member of a particular country, reserve the right to bring proceedings in the residence of that country.
  6. If for any reason any of the clauses contained within this agreement are deemed to be invalid in the eyes of a court in a particular jurisdiction, then we reserve the right to rely on the enforceability of all remaining terms under this agreement.
  7. We reserve the right to alter our terms and conditions. By using our website and membership area, you are automatically bound by these terms and the onus is on you to keep yourself informed of any changes that we carry out, without further notice to you.

 

In the case of a dispute, you need to submit a complaint in writing to alexia@alexiarock.com with the subject line “Complaint”.